SATISFACTION GUARANTEE // 7-DAY WINDOW
RETURNS & EXCHANGE POLICY
Hassle-Free Replacement • Free Reverse Pickups Pan-India
1. 7-Day Hassle-Free Guarantee
We stand firmly behind the quality of our 240+ GSM French Terry garments and High Quality DTF prints. If you receive an item that is defective, damaged in transit, or has a manufacturing irregularity, we provide a 100% free replacement or full refund within 7 days of delivery.
2. Catalog Drops vs Custom Lab Orders
Catalog Drops (Standard Ready Stock)
Eligible for size exchanges, replacements, or returns within 7 days of delivery, provided items are unworn, unwashed, and have original tags intact.
Custom Lab Prints (Made-to-Order)
Because custom items are printed with your personal artwork, we cannot accept returns for general change of mind. However, any manufacturing defect or misprint is replaced 100% free.
3. What Qualifies for an Immediate Replacement?
- Visible print smudges, misalignment, or peeling right out of the box.
- Holes, loose seam stitching, or fabric tears.
- Wrong size, color, or model dispatched contrary to your confirmed order invoice.
- Significant color disparity caused by a printing error.
4. How to Request an Exchange in 3 Easy Steps
- Snap 2 Photos: Take a clear photo or short video highlighting the issue (e.g. tag, fabric seam, or print area).
- Send via WhatsApp or Email: Reach out on WhatsApp at +91 99999 99999 or email support@buddybazar.com with your Order ID.
- Doorstep Reverse Pickup: Our team will schedule a free reverse pickup. Once picked up, your replacement unit will be dispatched via express courier.
5. Refund Processing Timelines
In cases where a replacement is unavailable or a refund is requested:
- Prepaid Orders (UPI, Cards, Net Banking): Refunds are processed back to your original source within 3 to 5 banking days.
- Cash on Delivery (COD): Refunds are initiated via instant UPI transfer or direct bank transfer (NEFT) once you share your UPI ID with our support agent.